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Department of Taxation and Finance

Filing season resource center

Request electronic communications from the department

The best way to communicate with the Tax Department about your return is to create an Online Services account and request electronic communications for both Bills and Related Notices and Other Notifications.


  1. Log in to (or create) your Individual Online Services account.
  2. Select your name in the upper-right corner of your Account Summary homepage.
  3. Select Preferences, then choose Electronic communications from the expanded menu.
  4. On the Electronic Communications page, check the boxes next to Bills and Related Notices and Other Notifications.

Filing Resources

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Find free assistance

Our Facilitated Self Assistance (FSA) program helps you find the free e-file software that’s right for you. Use our online resources from home to assist you with preparing and electronically filing your federal and New York State returns.

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Check your refund

Follow the progress of your refund online or with our automated phone system (518-457-5149)—24/7!

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Respond to a letter

If you receive a request for more information, your refund will take longer to process. However, you can respond to most letters online, quickly and easily.

See Respond to your letter and follow the steps outlined to resolve your letter as quickly as possible.

Additional Information

Video: E-file—a remedy for paper

Video: E-file—a remedy for paper

New York State Fights Refund Fraud and Identity Theft

New York State Fights Refund Fraud and Identity Theft