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Income tax filing resource center

Filing season is open! You can now prepare and file your federal and state income tax returns for tax year 2023.

Our filing resources can make completing and submitting your return fast, secure, and even free if you qualify to use Free File software or Direct File.

Filing Resources

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Find free assistance

Our Taxpayer Assistance Program (TAP) can help you with preparing and electronically filing your federal and New York State returns. You may also qualify for tax preparation assistance from VITA volunteers. Are you a member of the military community? MilTax free tax services include tax prep and e-filing software (no income limitations!) and personalized support that address the realities of military life.

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Check your refund

Follow the progress of your refund online or with our automated phone system (518-457-5149)—24/7!

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Respond to a letter

If you receive a request for more information, your refund will take longer to process. However, you can respond to most letters online, quickly and easily.

See Respond to your letter and follow the steps outlined to resolve your letter as quickly as possible.

Request electronic communications from the department

The best way to communicate with the Tax Department about your return is to create an Online Services account and request electronic communications for both Bills and Related Notices and Other Notifications.


  1. Log in to (or create) your Individual Online Services account.
  2. Select your name in the upper-right corner of your Account Summary homepage.
  3. Select Preferences, then choose Electronic communications from the expanded menu.
  4. On the Electronic Communications page, check the boxes next to Bills and Related Notices and Other Notifications.

Additional Information

Reporters and other media representatives, check out our E-file media center for content to share with your audiences.

Video: E-file—a remedy for paper

Video: E-file—a remedy for paper

New York State Fights Refund Fraud and Identity Theft

New York State Fights Refund Fraud and Identity Theft