Check your refund status online 24/7!
Understand your refund status
When you submit your tax return, it will go through several steps of processing. Each return is different. A simple return will process faster, but returns requesting certain credits that are an attractive target for fraud will likely require additional review by one or more department-review systems.
Select the type of refund status message you received for an explanation of your return and refund status.
When your refund status changes, the message will automatically update in our automated phone system, our online Check Your Refund Status tool, and the account information available to our Call Center representatives.
No further information
We do not have any information about your return at this time. E-filed returns could take one week to post to our system; mailed returns can take up to three weeks to post to our system. If you e-filed, check your email, tax software or tax preparer to ensure it has been accepted.
This refund status will continue to display until your return posts to our system. When it does, your refund status will automatically update.
We have received your return and it is being processed. No further information is available at this time.
This is a general processing status. While in this stage, our Call Center representatives have no further information about your return.
Unless your return is selected for additional review, or we request additional information, this will be your status throughout processing until we schedule a refund issue date.
When we schedule a refund issue date, your status will automatically update.
Requires further review
We received your return and it requires further review. This may result in your New York State return taking longer to process than your federal return. No further information is available at this time.
Our automated processing system scans every return for errors and signs of fraud. Depending on the result of your return's scan, we may need to manually review it.
Your return may remain in this stage for an extended period of time to allow us to review.
This status may update to processing again, or you may receive a request for additional information.
Request for information
We sent you a letter requesting additional information. You should receive the letter within 2 weeks. To respond to your letter quickly and easily online—and to review our checklists for a complete response—select Help in the upper-right corner of this page.
If you receive this status, we need more information from you before we can finish processing your return and refund. You will receive a Request for Information letter (Form DTF-948 or DTF-948-O) with details about the information we need and how to respond to the letter.
You can view the letter we mailed in your Individual Online Services account, using our Respond to Department Notice application. You don't need to wait for the mailed letter to respond. See Respond to a letter requesting additional information to learn more.
We processed your return and adjusted the refund amount that you claimed. You will receive correspondence explaining the adjustment.
If we made one or more adjustments to your personal income tax return:
- you may receive a refund amount that’s different from what you requested on your return, and
- you will receive a letter from us (Form DTF-160 or Form DTF-161) explaining the adjustment.
For information about refund adjustments, see Additional information about New York State income tax refunds.
Your return has been processed. A direct deposit of your refund is scheduled to be issued on [mm/dd/yyyy]. If your refund is not credited to your account within 15 days of this date, check with your bank to find out if it has been received. If it’s been more than 15 days since your direct deposit issue date and you haven’t received it yet, see Direct deposit troubleshooting tips.
If you requested direct deposit, you'll receive this status when we've scheduled your refund issue date.
Allow 15 days from your refund issue date to receive your refund. If you don't receive your refund within 15 days, call your bank.
Your refund check is scheduled to be mailed on [mm/dd/yyyy]. If you have not received your refund within 30 days of this date, call 518-457-5149.
If you requested to receive your refund in the form of a check, you'll receive this status message when we've scheduled your refund check to be mailed.
Locate your requested refund amount
When you use Check Your Refund Status, you'll enter information we use to verify your identity. Locate the refund amount you requested on your tax return using the chart below.
|If you filed||for tax year||your requested refund amount is|
|Form IT-201||2018–2022||on Line 78.|
|Form IT-203||2018–2022||on Line 68.|
|Form IT-205||2018–2022||on Line 39.|
|Form IT-214||2018–2022||on Line 33.|
|Form NYC-208||2018–2019||on Line 29.|
If you don't have a copy of your return, see I don't have a copy of my tax return. What do I do? for instructions.
If the line on your return where you request a refund amount is blank or you entered zero, you have not requested a refund and cannot use our Check Your Refund Status tool. You cannot use Check Your Refund Status to view the status of a payment.
If you enter information that doesn't match our system, you'll receive an error message. After four attempts, you won't be able to access your status for 24 hours. To resolve your issue, review the Social Security number and refund amount you entered to confirm they're correct. Our representatives cannot provide your requested refund amount, even after verifying your identity.
Get answers to common refund questions
We receive millions of calls each year from taxpayers requesting more information about their refund statuses.
And every year we look for better ways to give you the information you need without requiring you to stay on hold to ask a representative. We developed this resource to help answer some of your most common questions.
I don’t have a copy of my tax return. What do I do?
If you don’t have a copy of your return, log in to the software you used to file to view a copy.
If you used a tax preparer to file your return, contact them for a copy. They are required by law to provide you with the return they filed on your behalf. See Consumer Bill of Rights Regarding Tax Preparers for more information.
If you have trouble obtaining a copy, file Form DTF-505, Authorization for Release of Photocopies of Tax Returns and/or Tax Information, to request a copy from us. Please allow 30 days for us to process your request.
Can a phone representative tell me the refund amount I requested?
Unfortunately, no. Our phone representatives cannot provide you with the refund amount you requested on your return, even after verifying your identity. It's the procedure we follow to ensure your information remains safe and confidential.
I filed an amended return. Can I use the Check Your Refund Status tool to see my refund status?
No, this tool won’t work if you filed an amended return.
To check the status of an amended return, call us at 518-457-5149.
Why am I not seeing updates in the Check Your Refund Status tool?
We don't have a refund status for every processing step. If you see the same refund status for a long period of time, be assured we are still working on your return—unless we've sent you a letter requesting additional information.
If we requested documentation or missing information, we cannot continue processing your return until we receive it. See Respond to a letter requesting additional information to learn how to respond online. It's the fastest way.
Can a phone representative tell me when I will receive my refund?
Our Call Center representatives have access to the exact same information we provide to you using our automated tools.
If you've checked your refund status using our automated phone line or Check Your Refund Status tool, and neither of them state your refund issue date, our Call Center representatives don't have that information.
Should I call to get more information about my refund status?
Our phone representatives use the exact same information we provide to you in our automated refund tools. Our representatives do not have additional information beyond what you can learn by calling our automated phone line (518-457-5149) or using the Check Your Refund Status tool.
Why can’t I use the Check Your Refund Status tool?
You may have entered the wrong Social Security number or refund amount. After four attempts using the wrong information, you won't be able to check your refund status for 24 hours.
If you made a payment and you're trying to check the status, check with your bank. You cannot use Check Your Refund Status to check the status of a payment.
What time of day do you update refund status messages?
There is no daily time when we refresh refund status messages. Your refund status is updated whenever your tax return moves to a new stage of processing.
For a list of the most common statuses you may see as we process your return, see Understand your refund status, above.
Can I receive a notiﬁcation when my tax refund is processed?
Yes! We can notify you when your refund is scheduled to be deposited into your bank account or sent as a check in the mail.
To receive a notification, you first need to create an Online Services account. See Sign up for electronic communications for instructions and more information.
What do I do if I received a letter?
If your refund status says we sent you a letter requesting additional information, see Respond to a letter for more information and to review our checklists of acceptable proof.
If you received a bill or notice, respond online. It's the easiest, fastest way. We'll walk you through the process.
My refund amount was adjusted. Why?
There are many reasons why we might have adjusted your refund, such as math errors or incorrectly claimed credits. See Additional information about New York State income tax refunds for more reasons why your refund may be different from what you expected.
How is my tax refund processed?
All returns go through our award-winning, automated review process. Depending on the results, your return may be selected for additional review, or it may quickly finish processing. A simple return will process faster than a complex return.
The best way to receive your refund faster is to e-file and ensure you qualify for any credits you claim. If you claim a credit you aren't eligible for, your return could take months longer to process. To learn more about the requirements for credits you may be eligible for, see Income tax credits and Recordkeeping for individuals.
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