Did you receive mail from us?
What we're mailing Now
Notification to Owner of an Uncashed Check (Form DTF-32)
If you received this letter, we previously sent you a check that you did not cash. If you still have the check, please cash it. If you do not have the check, complete the fields on your letter and send it to us so we can issue you a new check.
To receive your new check sooner, scan the QR code on your letter, snap a picture of your completed letter, then submit it to us online. For details:
If you prefer, you may mail your completed letter.
We need more information to confirm your eligibility for the Enhanced STAR exemption (Form RP-5311-OWS)
If you received this letter, we cannot confirm your income eligibility for the Enhanced STAR exemption using the information we have on file. To verify your eligibility, complete and submit Form RP-5300-WS, Income Worksheet for STAR Benefits, within 30 days.
The fastest way to complete the income worksheet is online. It's also the easiest way to ensure your worksheet is error-free.
If you prefer, you may complete the income worksheet included with your letter and mail it to the address on the worksheet.
Types of Mail we send
Request for Information letters
We may send you a Request for Information (Form DTF-948 or DTF-948-O) letter if we need documentation to support what you claimed on your personal income tax return.
If you receive one of these letters, or another personal income tax letter, respond as soon as you can so we can continue processing your return—and refund!
Letters to property owners
If you're a homeowner, we may send you a letter about STAR. Visit our STAR resource center to view a copy of the letter you received, and to learn what to do next.
Receive a different property letter? We also send letters to request additional information about property exemptions you may be entitled to. Follow the directions on your letter to learn more.
Bills and notices with an amount due
If you receive a bill or notice, you can find the amount due and due date in the upper-right corner.
You can pay your amount due on our website, either directly from your bank account for free or by credit or debit card for a fee. Watch our Demo: Making a bill payment for step-by-step instructions.
If you disagree with the amount shown or can't pay in full, you have options for resolving your bill or notice.
Some notices explain an action we took or decision we made. These may later result in a bill.
Other notices request additional information about what you reported on a return for a tax other than personal income tax. These may include a letter from our audit department.
If you need to provide information, or want to challenge a Tax Department decision, you can respond online. We'll walk you through the process.
We may mail you information and resources to make it easier for you to file, pay, and perform other business with the Tax Department. These letters always point to our website, or include a QR code to scan and follow to our website.
We include much of this same information in our emails. Subscribe today to receive emails with tax tips, news, resources, and more. (If you have an Online Services account, you can additionally sign up to receive certain bills and notices electronically.)
How to Go green
If you want to receive future communications from the Tax Department online, the best way is to create an Online Services account and request electronic communications.