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Help and contact Resources

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Request for Information (RFI) letters

If we need additional information about one or more items on your return, we may send you an RFI letter (Forms DTF-948 and DTF-948-O).

You can view and respond to this letter in your Individual Online Services account, using our Respond to Department Notice application.

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Contact and support

Need help?  Customer service representatives are available to assist you Monday through Friday during normal business hours and self-help services are available 24/7.  Call us now or use one of our online options.

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Assistive technology

The Tax Department offers direct telephone assistance to those who are deaf, hard of hearing, deafblind, or who have speech disabilities. Choose the technology that works best for you. Whether you use your desktop, laptop, mobile device, TTY or TTD equipment, or reach out to us by telephone, we're here to help!

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Office of the Taxpayer Rights Advocate

If you have trouble resolving a tax issue with the Department of Taxation and Finance and have exhausted all other administrative remedies, the Taxpayer Rights Advocate may be able to help.

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Technical assistance

For technical questions related to the website or online service accounts, please visit our technical support section.

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Protection from fraud

If you believe you're a victim of identity theft, a tax scam, or security breach, you should contact us and report it immediately. Learn more about how you can protect yourself from fraud.