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Customer service

Customer service representatives are available to assist you Monday through Friday during normal business hours.

Self-help services are available 24/7. We are closed on legal holidays.

To discuss your account-specific information, you will need a copy of your most recently filed tax return at hand when you call.

Telephone assistance

Responses to commonly asked questions about Form DTF-960-E regarding unemployment insurance

If you received Form DTF-960-E regarding unemployment insurance, please review the information below before calling for assistance.

I agree with the assessment. Where do I send the consent and payment?

Send your signed consent with payment and payment voucher to:

PO BOX 4127
BINGHAMTON NY 13902-4127

I cannot pay in full by the due date. Can I make a payment arrangement online?

Yes. You may request an installment payment agreement (IPA) online.

I never applied for unemployment benefits. Why did I get Form DTF-960-E?

You may be a victim of UI benefits fraud and identity theft. Visit Department of Labor: Report Fraud to report it, and request review of your 1099-G. You must still respond to Form DTF-960-E, and send us your corrected 1099-G.

How do I request information about my unemployment Form 1099-G?

Visit the Department of Labor website to, request a copy of your unemployment Form 1099-G, or request review of the information reported on your 1099-G.


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