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Customer service

Customer service representatives are available to assist you Monday through Friday during normal business hours.

Self-help services are available 24/7. We are closed on legal holidays.

To discuss your account-specific information, you will need a copy of your most recently filed tax return at hand when you call.

Telephone assistance

Cannot pay in full by the due date?

Pay all tax bills in full by the due date to avoid additional penalty and interest, or possible collection action. However, if you cannot pay your balance in full within 60 days, you can request an installment payment agreement (IPA).

Fax information

There is no central fax number for the New York State Department of Taxation and Finance. To avoid delays, use Respond to Department Bill or Notice to upload documentation we request from you. If we provide a fax number in correspondence we send you or on a form or instructions, use only that number to fax us information. Do not send documentation to just any fax number. 


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