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Office of the
Taxpayer Rights Advocate

your voice at the Tax Department

who we are

We are an independent office within the Tax Department committed to balancing taxpayer assistance efforts against enforcement efforts.

We'll listen to you, learn about your problems and concerns, and help you work them out.

how we help you

  • provide free and independent tax-problem assistance
  • assist with problems causing undue economic harm
  • help resolve long-standing tax problems
  • recommend administrative and legislative reforms

how to request assistance

If you have an individual tax problem that is causing you undue economic hardship, or if you have been unsuccessful in resolving a tax matter using the Tax Department’s normal channels, we may be able to assist you.


report a systemic problem

If you identify a problem with the Tax Department or tax code that will affect other taxpayers, you may have identified a systemic problem.


Your rights as a New York State taxpayer

As a New York State taxpayer, you have rights protecting you from the unfair administration and collection of taxes. You do have a responsibility to pay your taxes, but the Advocate’s Office will make sure you don’t pay more than you owe and that you know and understand your rights.

Your taxpayer rights
  1. Professional service
  2. Privacy and confidentiality
  3. Apply for help if you can't pay in full
  4. Seek relief from a spouse's debt
  5. Representation
  6. Claim refunds
  7. Challenge our decisions and actions
Your rights during
  1. Audits
  2. The collection process

Don’t ignore your tax problems

Ignoring your tax problems is the worst thing you can do and will not make the problems go away. If you have a problem, please contact us for help.

Your options may include:


Updated: November 05, 2015