Telephone assistance: individuals
| Information | Telephone | Hours |
|---|---|---|
| Check your refund status | ||
| Online option: Refund status tool Also see: Understanding your refund status | General information about refund adjustments |
518-457-5149—Para español, oprima el dos. | 24/7 |
| 1099-G | ||
| Online option: Form 1099-G | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Personal income tax | ||
| Learn about: Individuals Also see: Direct deposit issues | Refund status tool | Respond to your letter |
518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Request wage and withholding transcript | ||
| Learn about: Requesting wage and withholding information Note: Current year transcripts are not available until after the filing due date. |
518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your bill or notice | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-9791 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your personal income tax refund | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-6549 | 8:30 a.m. – 4:30 p.m. |
| STAR | ||
| Online option: STAR program | Register for STAR Also see: Property Tax Credit Lookup |
518-457-2036 | 8:30 a.m. – 4:30 p.m. |
| Estate tax (general) | ||
| Learn about: Estate tax memos | Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return |
518-457-5387 | 8:30 a.m. – 4:30 p.m. |
| Mortgage recording tax and real estate transfer taxes | ||
| Learn about: Mortgage recording tax | Real estate transfer tax | 518-457-8637 | 8:30 a.m. – 4:30 p.m. |
| Partnership, limited liability company, and limited liability partnership filing fee | ||
| Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Refund checks issued to deceased individuals | ||
| Learn about: Lost, stolen, destroyed, and uncashed refund checks | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Forms ordering | ||
| Online option: Forms and instructions Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print. |
518-457-5431 | 8:30 a.m. – 4:30 p.m. |
| Office of Professional Responsibility | ||
| Online options: Professional responsibility | Register as a tax preparer or facilitator | Posting requirements | 518-457-1929 | 8:30 a.m. – 4:30 p.m. |
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