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Telephone assistance: individuals

Individuals
Information Telephone Hours
Check your refund status
Online option: Refund status tool
Also see: Understanding your refund status | General information about refund adjustments
518-457-5149—Para español, oprima el dos. 24/7
1099-G
Online option: Form 1099-G 518-457-5181 8:30 a.m. – 4:30 p.m.
Personal income tax
Learn about: Individuals
Also see: Direct deposit issues | Refund status tool | Respond to your letter
518-457-5181 8:30 a.m. – 4:30 p.m.
Request wage and withholding transcript
Learn about: Requesting wage and withholding information
Note: Current year transcripts are not available until after April 19, 2023.
518-457-5181 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice
Online option: Respond to your notice or bill online
Also see:  Online Services | Respond to a department notice demo
518-485-9791 8:30 a.m. – 4:30 p.m.
Disagree with your personal income tax refund
Online option: Respond to your notice or bill online
Also see:  Online Services | Respond to a department notice demo
518-485-6549 8:30 a.m. – 4:30 p.m.
STAR
Online option:  STAR program | Register for STAR
Also see: Property Tax Credit Lookup
518-457-2036 8:30 a.m. – 4:30 p.m.
Estate tax (general)
Learn about:  Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-457-5387 8:30 a.m. – 4:30 p.m.
Mortgage recording tax and real estate transfer taxes
Learn about: Mortgage recording tax | Real estate transfer tax 518-457-8637 8:30 a.m. – 4:30 p.m.
Partnership, limited liability company, and limited liability partnership filing fee
Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships 518-457-5181 8:30 a.m. – 4:30 p.m.
Refund checks issued to deceased individuals
Learn about: Lost, stolen, destroyed, and uncashed refund checks 518-457-5181 8:30 a.m. – 4:30 p.m.
Forms ordering
Online option: Forms and instructions
Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.
518-457-5431 8:30 a.m. – 4:30 p.m.
Office of Professional Responsibility
Online options: Professional responsibility | Register as a tax preparer or facilitator | Posting requirements 518-457-1929 8:30 a.m. – 4:30 p.m.
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