Telephone assistance: individuals
| Information | Telephone | Hours |
|---|---|---|
| Check your refund status | ||
| Online option: Refund status tool Also see: Other information about New York State income tax refunds |
518-457-5149—Para español, oprima el dos. | 24/7 |
| 1099-G | ||
| Online option: Form 1099-G | 518-457-5181 | 24/7 |
| Personal income tax | ||
| Learn about: Individuals Also see: Refund status tool | Respond to your letter |
518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your bill or notice | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-9791 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your personal income tax refund | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-6549 | 8:30 a.m. – 4:30 p.m. |
| 1099-G information | ||
| Learn more: Form 1099-G | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| STAR | ||
| Online option: STAR program | Register for STAR Also see: Property Tax Credit Lookup |
518-457-2036 | 8:30 a.m. – 4:30 p.m. |
| Family tax relief | ||
| Learn about: Family tax relief credit Also see: Family tax relief credit refund lookup |
518-485-1057 | 8:30 a.m. – 4:30 p.m. |
| Estate tax (general) | ||
| Learn about: Estate tax memos | Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return |
518-457-5387 | 8:30 a.m. – 4:30 p.m. |
| Estate tax bill payment | ||
| Learn about: Estate tax memos | Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return |
518-485-9080 | 8:30 a.m. – 4:30 p.m. |
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