Telephone assistance: individuals
Did you receive an income request letter (Form RP-5300-WSC) asking you to verify your eligibility for STAR?
We’re sending letters to certain STAR recipients to confirm their income and determine which STAR benefit they’re entitled to.
If you received one of these letters, provide us with your income information online within 45 days of the date of the letter, either using our online Income Verification Worksheet (no account required) or through the Homeowner Benefit Portal in your Individual Online Services account.
If you need assistance, attend one of our in-person events where Tax Department staff will help you complete an income worksheet.
To learn more about this letter, see Respond to a STAR letter: RP-5300-WSC.
Extended Personal Income Tax Call Center hours from April 13 through April 15
You may access your refund status 24/7 using Check my refund status!
Our Personal Income Tax Call Center will be open for additional hours from Monday, April 13 through Wednesday, April 15.
Representatives will be available:
- Monday, April 13 from 8:30 a.m. to 6:00 p.m.
- Tuesday, April 14 from 8:30 a.m. to 6:00 p.m.
- Wednesday, April 15 from 8:30 a.m. to 7:00 p.m.
Note: If you received a letter and need additional guidance on how to respond, see Respond to your letter for detailed instructions. Normal business hours of 8:30 a.m. to 4:30 p.m. will resume Thursday, April 16.
| Information | Telephone | Hours |
|---|---|---|
| Check your refund status | ||
| Online option: Refund status tool Also see: Understanding your refund status | General information about refund adjustments |
518-457-5149—Para español, oprima el dos. | 24/7 |
| 1099-G | ||
| Online option: Form 1099-G | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Personal income tax | ||
| Learn about: Individuals Also see: Direct deposit issues | Refund status tool | Respond to your letter |
518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Request wage and withholding transcript | ||
| Learn about: Requesting wage and withholding information Note: Current year transcripts are not available until after the filing due date. |
518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your bill or notice | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-9791 | 8:30 a.m. – 4:30 p.m. |
| Disagree with your personal income tax refund | ||
| Online option: Respond to your notice or bill online Also see: Online Services | Respond to a department notice demo |
518-485-6549 | 8:30 a.m. – 4:30 p.m. |
| STAR | ||
| Online option: STAR program | Register for STAR Also see: Property Tax Credit Lookup |
518-457-2036 | 8:30 a.m. – 4:30 p.m. |
| Estate tax (general) | ||
| Learn about: Estate tax memos | Release of estate tax lien Also see: Form ET-706, New York Estate Tax Return |
518-457-5387 | 8:30 a.m. – 4:30 p.m. |
| Mortgage recording tax and real estate transfer taxes | ||
| Learn about: Mortgage recording tax | Real estate transfer tax | 518-457-8637 | 8:30 a.m. – 4:30 p.m. |
| Partnership, limited liability company, and limited liability partnership filing fee | ||
| Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Refund checks issued to deceased individuals | ||
| Learn about: Lost, stolen, destroyed, and uncashed refund checks | 518-457-5181 | 8:30 a.m. – 4:30 p.m. |
| Forms ordering | ||
| Online option: Forms and instructions Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print. |
518-457-5431 | 8:30 a.m. – 4:30 p.m. |
| Office of Professional Responsibility | ||
| Online options: Professional responsibility | Register as a tax preparer or facilitator | Posting requirements | 518-457-1929 | 8:30 a.m. – 4:30 p.m. |