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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

11/03/2025 Assessment Community Weekly

Reminder: Senior Income Level Report (Report #9) is now available in the Online Assessment Community

Report #9 lists properties whose owners have federal adjusted gross income below the maximum income that could possibly qualify them for a senior citizens (467) exemption.

To be listed on the report, the owners would typically:

  • meet the age requirements for the 2026 Enhanced STAR benefit, and
  • have a reported federal adjusted gross income (FAGI) below $58,400 on their 2024 income tax return(s).

For the details of Report #9, see the instructions.

We’ve updated our RPS Online information center

As we are approaching the launch of RPS Online next month, we’ve redesigned our RPS Online information center. Included in the redesign are updated FAQs, based on the questions you have asked the RPS Online Project Team.

We’ll continue to update the information center with the latest in RPS Online news and content.

If you have additional questions or input about RPS Online, we’re listening! Please email RPSOnline@tax.ny.gov. We’ll continue to use your questions to update our FAQs webpage further, and your feedback is valuable as we continue to develop and enhance the system.

Note: The URLs for some of the webpages within the RPS Online information center have changed. If you had any of these webpages bookmarked or added to your favorites in your browser, we recommend you recreate your link.

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