RPS Online frequently asked questions (FAQs)

Yes. We are developing RPS Online to handle statewide demands, including those at peak times. Additionally, we will continuously monitor RPS Online for performance.

The New York State data center will house RPS Online and all its data.

Yes. We will house all the data in one database, but the data for each municipality will be accessible only to those with permissions.

You will not need to maintain a backup file. New York State will routinely back up the data.

Yes.

The Tax Department is soliciting and collecting your feedback via surveys that we distribute in the Assessment Community Weekly. Survey results are then reported to the RPS Online Constituents Group, a group comprised solely of assessment community members. The Constituents Group reviews your feedback and makes recommendations to the project team accordingly. The project team is always interested in your feedback and also welcomes it via email. You can find more information about the system enhancements we've made as a result of your feedback here.

No. RPS Online will not require new data collection. However, it will offer users new options to improve their data collection methodology by providing modern industry standards.

At the time of conversion, RPS Online will include up to 7 years of data. We have not yet determined the maximum number of years that will be maintained following implementation.

The New York State Data Center will house RPS Online and all its data, including any photos and documents that are uploaded to RPS Online.

We are designing RPS Online to be responsive, which means it will adjust to any screen size (including a cell phone). It will adjust based on browser settings, like most modern websites.

You will need Internet access and a device (desktop, laptop, tablet) that can connect to the Internet.

High speed internet access is recommended.

We are designing RPS Online to be responsive, which means it will adjust to any screen size (including a cell phone). It will adjust based on browser settings, like most current websites.

Modern web browsers such as Microsoft Edge, Google Chrome, Apple Safari, or Mozilla Firefox are compatible. For more information, see Browser requirements and troubleshooting tips.

You’ll log in to RPS Online from a New York State login webpage. You’ll access the login webpage using a Web browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.

Yes, except for system maintenance windows, which will typically be during non-business hours. We will communicate scheduled maintenance in advance.

There will be a two-step process to assign permissions to RPS Online. First, ORPTS will validate users requesting access. Then, local administrators will assign user permissions at the municipal and functional level, as well as by roll year.

ORPTS will work with the municipality to validate who may access RPS Online. Then, your local administrator will assign user access permissions for your municipality (read-only, add/update, or no access).

Yes. The Tax Department takes data security seriously and closely guards the data of tens of millions of taxpayers. We will use the same protocols to protect RPS Online data from intrusion.

Yes. Your local administrator will assign permissions for access to your municipality (read-only, add/update or no access). Local administrators can assign a user permission at the municipal and functional level for each roll year. For example, the administrator may grant a clerk in their town with read-only access to owner data for the current year only. 

You will see the municipalities you have been given access to. A local administrator can grant permissions to any RPS Online user for the municipalities they are an administrator for.

A local administrator can grant you access to prior, current, or future roll years.

A local administrator can grant permissions to any RPS Online user.

At the time of conversion, the municipality will be required to upload their current RPSV4 database in the Online Assessment Community.

When you move from RPSV4 to RPS Online, we will convert the current year's data and up to six years of historical data.

Yes. Contact your ORPTS customer service team for information.

When planning for conversion to RPS Online, a detailed step-by-step review of the process will take place with the designated county/town/village representatives prior to commencing. As part of that conversation, it will be highly recommended that when conversion to RPS Online begins that all work ceases on the RPS database. With planning and the built-in pauses throughout the conversion process, any unintended consequences should be mitigated.  

We will make periodic system updates and notify users on the RPS Online Dashboard.

The assessment community will be asked to express their need (what is needed, are there specific times assessors are asking for expanded hours)?

No. RPS Online utilizes a statewide database. Extracts will be available for analysis or data sharing needs outside of RPS Online.

Yes, RPS Online retains copies of reports, letters and extracts.

Yes, RPS Online retains copies of rolls. They are viewable and printable.

RPS Online's storage capacity will be monitored and addressed as needed.

Yes. You will be able to import data using standardized batch jobs. For extracts, we will provide a standard extract of data weekly using a Sterling account that users can use or share.

RPS Online supports three 5000 series exemption codes:

• 5000 RPS SYSTEM WHOLLY EX
• CONDO partial 339Y
• 5110 TAX INCM

These codes are available in RPS Online with certain conditions, for example, exemption code 5000 may only be applied on roll section 8 parcels. 

RPS Online provides the ability to update each owner's e-mail address and phone number.

Yes, RPS Online allows uploading Salesnet extracts.

Yes, existing RPSV4 notes will be converted to RPS Online.