Skip to main content
Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

09/18/2023 Assessment Community Weekly

ORPTS Symposium

From noon on Tuesday, September 26 through Wednesday, September 27, all ORPTS staff will be gathered for the First Annual ORPTS Symposium. This will provide our staff with the opportunity to train and learn about the dozens of products and services that we provide.
 
During this time, our staff will not be available to answer the Assessor/Director Hotline. You will still have an ability to leave us a voicemail, and your call will be returned within 24 hours.

STAR credit update

As of today, we have issued 650,000 STAR credits. We’ve issued virtually all credits for homeowners with September 30 school tax due dates, except in cases where we have mailed a letter to a homeowner and are waiting for a response.
 
As a reminder, if you are contacted by a homeowner looking for their STAR credit:

If they have further questions, direct them to call 518-457-2036.

SLMS outage

Due to a scheduled update, the Statewide Learning Management System (SLMS) will be unavailable from Thursday, September 21 – Monday, September 25.

If you have concerns about completing your training due to this outage, please email orpts.edservices@tax.ny.gov.

Updated: