During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.
A compilation of draft procedures of the Office of Real Property Tax Services published for comment follows. See ORPTS procedures Index for a compilation of final procedures. Please direct all inquiries to the office listed in each procedure.