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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

04/10/2024 STAR Report #1 is updated and available

We’ve updated the Enhanced STAR Eligibility Report (Report #1) to correct a processing error that impacted that report only.

Please update your roll file to reflect the Eligibility status indicated in the report. See the instructions for details.

If you have already run the report and applied the changes to your file

If you had already run the report and applied the changes to your file before we removed the report on Monday, follow the instructions below.

RPSV4 users

  1. Re-run the Enhanced STAR IVP Exemption Update Utility. 
  2. Review the Discarded Transactions file for parcels labeled with the following message:
             Parcel was not processed. Parcel has a Roll Ex Type that is Basic (B)
  3. Manually update all of those parcels to restore the Enhanced STAR exemption to them.

Users of other software

  1. Identify the parcels for which the Eligibility status was previously Basic but is now Enhanced.
  2. Manually update those parcels to restore the Enhanced STAR exemption to them.

If you haven’t run Report #1

Please follow the instructions to apply the changes to your file.

Reports #2 and #3

The following reports continue to be available:

  • Income Greater than $250,000 Report (Report #2) instructions 
  • Voluntary Exemption Removal Report – Initial (Report #3) instructions

 

Updated: