Skip universal navigation

New York State Universal header

Skip to main content

Contact us

Contact us

Need help? Check out our online resources or search our Answer Center.

If you still can't find what you're looking for, give us a call.

We'd be glad to assist you!

ONLINE OPTIONS

ANSWER CENTER

TELEPHONE CONTACT LIST

Customer service representatives are available to assist you Monday through Friday during normal business hours.

Self-help services are available 24/7. We are closed on legal holidays.

Interpretation services | Assistance for the hearing impaired | Mailing addresses

For telephone assistance, select a category below.

Bills, notices, and enforcement contact info
Civil Enforcement Division
Online options: Pay a bill or notice | Request an installment payment agreement | View your balance
Learn about: Warrants, liens, levies, and income executions | Late filing/ payment
518-457-5434 8:30 a.m. – 4:30 p.m.
Child Support Enforcement
Note: We can only speak with you about your collection case.
Also see: Division of Child Support Enforcement
518-485-6820 8:30 a.m. – 4:30 p.m.
Offer in Compromise Office
Learn about: Offer in Compromise Program | Request an installment payment agreement
Note: This program is for taxpayers experiencing undue economic hardship.
518-591-5000 8:30 a.m. – 4:30 p.m.
Voluntary Disclosure Program
Online option: Voluntary disclosure application
Learn about: General program information
518-457-4448 8:30 a.m. – 4:30 p.m.
Report tax evasion and fraud
Online option: Report tax evasion and fraud
Note: We will keep all information confidential. You may also report information anonymously.
518-457-0578 8:30 a.m. – 4:30 p.m.
Estate tax bill payment
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-485-9080 8:30 a.m. – 4:30 p.m.
Individuals contact info
Check your refund status
Online option: Refund status tool
Also see: Other information about New York State income tax refunds
518-457-5149 24/7
1099-G
Online option: Form 1099-G 518-457-5181 24/7

 Telephone assistance for individuals
Personal income tax
Learn about: Individuals
Also see: Refund status tool
518-457-5181 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice
Online option: Respond to your notice or bill online
Also see: Online ServicesRespond to a department notice demo
518-485-9791 8:30 a.m. – 4:30 p.m.
Disagree with your personal income tax refund
Online option: Respond to your notice or bill online
Also see: Online Services | Respond to a department notice demo
518-485-6549 8:30 a.m. – 4:30 p.m.
1099-G information
Online option: View your 1099-G information
Learn more: Form 1099-G
518-457-5181 8:30 a.m. – 4:30 p.m.
STAR
Online option: Register for STAR 518-457-2036 8:30 a.m. – 4:30 p.m.
Family tax relief
Learn about: Family tax relief credit
Also see: Family tax relief credit refund lookup
518-485-1057 8:30 a.m. – 4:30 p.m.
Estate tax (general)
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-457-5387 8:30 a.m. – 4:30 p.m.
Estate tax bill payment
Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-485-9080 8:30 a.m. – 4:30 p.m.
 Business contact info
Sales tax
Online options: Register as a sales tax vendor | Sales Tax Web File
Also see: Sales and use tax | File sales tax returns | Tax Bulletins
518-485-2889 8:30 a.m. – 4:30 p.m.
Wireless communications surcharge
Learn about: Wireless communications surcharge | Prepaid wireless communications seller
Also see: Postpaid wireless communications service supplier
518-591-5283 8:30 a.m. – 4:30 p.m.
Corporation tax (General) 518-485-6027 8:30 a.m. – 4:30 p.m.
Corporation tax (Dissolution)
Learn about: Corporation tax | Corporate tax reform
Also see:  Voluntary dissolution | Close or end a business
518-485-2639 8:30 a.m. – 4:30 p.m.
Miscellaneous business taxes
Alcoholic beverages tax
Authorized combative sports tax
Cigarette and tobacco products tax
Fuel Use Tax/International Fuel Tax Agreement (IFTA)   
Hazardous waste
Highway use tax (HUT)
One-Stop Credentialing and Registration (OSCAR)
Petroleum business tax
Taxicab and hail vehicle trip tax
Transportation Network Company assessment
Waste tire management fee
518-457-5735 8:30 a.m. – 4:30 p.m.
New hire reporting
Online option: Submit new hire information
Learn more: New hire assistance | New hire reporting
518-320-1079 8:00 a.m. – 4:30 p.m.
Withholding tax
Online options: Register as an employer
Also see: Withholding tax | E-file mandate for withholding
518-485-6654 8:30 a.m. – 4:30 p.m.
PrompTax customer service
Learn about: PrompTax Program 518-457-2332 8:30 a.m. – 4:30 p.m.
Metropolitan commuter transportation mobility tax
Learn about: Metropolitan commuter transportation mobility tax (MCTMT)
Note: For news and updates about MCTMT, subscribe to our email services.
518 485-2392 8:30 a.m. – 4:30 p.m.
Partnership, limited liability company, and limited liability partnership filing fee
Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships 518-457-5181 8:30 a.m. – 4:30 p.m.
Beverage container deposit initiators
Reporting payments on Form 1099-K, Motor vehicle insurers, franchisors and alcoholic beverage wholesalers
Learn about: Beverage container deposit registration | 1099-K Reporting requirements | Annual reporting requirement for motor vehicle insurers, franchisors, and alcoholic beverage wholesalers 518-485-2889 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice (Businesses)
Online option: Respond to your notice or bill online
Lean about: Challenge Tax Department actions | Audits
518-485-0384 8:30 a.m. – 4:30 p.m.
Property contact info
STAR
Online option: Register for STAR 518-457-2036 8:30 a.m. – 4:30 p.m.
Property tax
Learn about: Property taxes and assessments | Request information
See also: RP-5217 Real Property Transfer Report/Sales Reporting | STAR
518-591-5232 8:30 a.m. – 4:30 p.m.
Property tax relief credit
Learn about: Property tax relief credit 518-453-8146 8:30 a.m. – 4:30 p.m.
Mortgage recording tax and real estate transfer taxes
Learn about: Mortgage recording tax | Real estate transfer tax 518-457-8637 8:30 a.m. – 4:30 p.m.
Other contact Info
Forms ordering
Online option: Forms and instructions
Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.
518-457-5431 8:30 a.m. – 4:30 p.m.
Employment verification
Verify Tax Department employees. 518-457-2900 8:30 a.m. – 4:30 p.m.
Press Office
Note: For reporters, news producers, and other media representatives.
View online: Press releases | Submit a FOIL (Freedom of Information Law) request
518-457-7377 9:00 a.m. – 5:00 p.m.
Taxpayer Rights Advocate
Learn about: Your rights as a taxpayer | Office of Taxpayer Rights Advocate
Also see: How to request assistance
518-530-4357 8:30 a.m. – 4:30 p.m.
Internal Affairs
Report allegations of misconduct by Tax Department employees. 518-451-1566 8:00 a.m. – 5:00 p.m.
Doing business with us
Procurement opportunities

Tell us how we're doing: Provide feedback about our customer service through our Call Center Satisfaction Survey or Web Survey.

Updated: