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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

E-file—important information regarding electronic filing

  1. The Department of Taxation and Finance does not warrant, endorse or recommend specific products or businesses, but does promote the availability of electronic tax preparation and services. Before you get started, please read the qualifying criteria carefully. (See E-file—disclaimer.)
     
  2. These services are provided by independent commercial companies, not by New York State. The scope of and approach to tax return preparation and filing varies among each service provider. Please read carefully the information provided by the company to fully understand the service that is offered. Any inquiries for assistance must be handled through the company, not through New York State.
     
  3. If you qualify for a refund and the service you choose offers a Refund Anticipation Loan Program (RAL), participation in the RAL program is strictly your choice. It is not required to utilize tax return preparation and e-file services. The Department of Taxation and Finance has no involvement with RALs.

Resources

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