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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

Claiming sales tax credits and refunds

As a registered sales tax vendor, you can:

  • claim a credit for sales tax you overpaid or collected, but then repaid to your customers
  • apply the credit to reduce the tax you owe on a sales tax return

Also, if you file your sales tax return on time and pay the full amount due, you may be eligible to claim a vendor collection credit. For more information, see:

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