Online Services for individuals
Extended Personal Income Tax Call Center hours from April 13 through April 15
You may access your refund status 24/7 using Check my refund status!
Our Personal Income Tax Call Center will be open for additional hours from Monday, April 13 through Wednesday, April 15.
Representatives will be available:
- Monday, April 13 from 8:30 a.m. to 6:00 p.m.
- Tuesday, April 14 from 8:30 a.m. to 6:00 p.m.
- Wednesday, April 15 from 8:30 a.m. to 7:00 p.m.
Note: If you received a letter and need additional guidance on how to respond, see Respond to your letter for detailed instructions. Normal business hours of 8:30 a.m. to 4:30 p.m. will resume Thursday, April 16.
Did you know we have an easy-to-use Online Services account exclusively for individuals? An Individual Online Services account is a free and secure way to manage your tax information—anywhere, anytime. With an Individual account, you can pay a bill, file an income tax extension, respond to a department notice, and more!
Take control of your tax information; whether you're at home or on-the-go, Online Services puts your information in your hands.
Key Individual services
Featured services
Additional services
Benefits of an Individual Online Services account
Create an Individual Online Services account to manage your New York State personal income tax obligations. You can use an Individual account to:
- view your filing and payment history;
- manage your estimated income tax payments;
- view bills, notices, and refund notifications electronically;
- pay bills and respond to notices;
- register or renew as a tax return preparer or refund facilitator; and
- manage your STAR benefit.
Ready?
Before you get started, see Individual account creation requirements to learn what you need to create your account.
