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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

STAR Program Implementation Guide: What's new for 2024

  • You can now download each report as Microsoft Excel files. You will still have the option to download each report as a text file, but the Excel file will automatically open as a spreadsheet in Excel. See How to Access and Download STAR Reports for more information.

  • Each report now includes a property key for each parcel. ORPTS determines a unique seven-character property key for each parcel statewide. To facilitate improved communication, please include the property key whenever you submit STAR report changes. 

  • In the Income Greater than $250,000 Report (Report #2) you can now filter the report to only current parcels that need to be removed; parcels from prior years will not be included.

  • In the Voluntary Exemption Removal Report – Initial (Report #3) you can filter the report to only new parcels that need to be removed.

  • The Tentative and Final Roll Corrections Reports (Report #4 and #7) now have a status that indicates when an IVP enrollment has been closed.
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