Taxpayer Assistance Program (TAP)
Our 2025 TAP filing assistance season is now over. This filing season we assisted more than 4,300 taxpayers through our 42 in-person and virtual sites. During more than 5,300 pre-scheduled sessions, our Tax Department TAP Associates guided taxpayers through free tax preparation software, step-by-step, as taxpayers completed and filed their federal and state tax returns at no cost. If you participated in one of those sessions, we are glad to have served you.
Though the TAP season ended April 15, you can still access TAP software to:
- file an amended return,
- access your account to view your return,
- resolve filing issues with your federal or state returns, or
- prepare your own return (if you requested an extension or missed the due date)
To access TAP software:
- If you already filed, use the same software link you used to access your TaxSlayer, American Pledge account. To avoid software fees access the software directly from the TAP page or from our community partners.
- If you are using TAP software for the first time and have not filed this year, select Register for software link below, provide your contact information, and we will send you a link to the same secure software we use during our TAP sessions.
- You qualify to use TAP software if your Federal Adjusted Gross Income (FAGI) is $84,000 or less and you have investment income of $11,600 or less.
After you file: Frequently asked questions
How do I get a copy of my return?
To access a copy of your return, log in to your TaxSlayer, American Pledge account using the same software link you used to file your return. To find the link, refer to the email the Tax Department, or a community partner sent you before you filed. If you can’t find the original email, register for the software link and provide your contact information.
What if my return was rejected?
If you received an email indicating the Federal or New York State return was rejected, log in to your TaxSlayer, American Pledge account to resolve the issue and resubmit the rejected return. Use the same software link the department or a community partner emailed to you to access your VITA TaxSlayer account. If you can’t find the original email with the link, register for the software link and provide your contact information.
How do I amend (change) my return?
If you receive tax information or documentation that could change your return after you have already filed, you may be required to file an amended return. Use the same software link the department or our partner emailed to you to access your TaxSlayer, American Pledge account to file an amended return. If you can’t find the original email with the link, register for the software link and provide your contact information.
To learn when and how to amend your New York State return, see:
- Form IT-201-X-I, Instructions for Form IT-201-X, Amended Resident Income Tax Return, or
- Form IT-203-X-I, Instructions for Form IT-203-X, Amended Nonresident and Part-Year Resident Income Tax Return.
For information about amending your federal return, visit the IRS at Tips for taxpayers who may need to amend their tax return.
How do I check the status of my refunds?
For your New York State refund, see Check your New York State refund status online.
For your federal refund, visit the IRS at Where's my refund?
What to do if I received a bill or notice related to my return?
If you received a bill or notice, you need to respond within the timeframe mentioned. It’s faster to respond online than by mail. See Respond to your notice or bill online.
What should I do if I didn’t file my taxes by the deadline?
If you didn’t file your 2024 tax return by the tax filing deadline, you should file as soon as you can. You will only be charged penalties and interest if you have an outstanding balance after filing the return. Taxpayer don’t pay penalties or interest on refunds, even if they file late. You qualify to use TAP software if your Federal Adjusted Gross Income (FAGI) is $84,000 or less and you have investment income of $11,600 or less. If you do not qualify, see Other e-file options for a list of other free and commercial e-file software.
Still need follow-up assistance?
Submit an email to TAP.Taxpayers@tax.ny.gov with your full name, daytime phone number, and details regarding the issue you need help with. Please allow two business days for a response.