The best way to communicate with the Tax Department about your return is to open an Online Services account and request electronic communications for both Bills and Related Notices and Other Notifications. When you select both options, we'll email you when we issue your refund, and alert you to any future correspondence.
Simply:
Log in to (or create) your Online Services account.
Select your name in the upper right-hand corner of your Account Summary homepage.
Select Preferences, then choose Electronic communications from the expanded menu.
On the Electronic Communications page, check the boxes next to Bills and Related NoticesandOther Notifications.
Why you received a letter
If you receive a letter from us asking for documentation to support what you claimed on your return, it doesn't mean that you did anything wrong. It's just an extra step we take to ensure refunds, of the correct amounts, go out to only those who are entitled to them. Our goal is to stop questionable refunds before they go out the door, not to delay your refund.
Select an expandable to learn what you need to respond to your particular letter. You can:
view a copy of the letter we sent you (you can locate the form number of your letter in its bottom left-hand corner);
review our printer-friendly checklist that outlines how to respond;
Note: If you received a letter reminding you to file a previous year's income tax return (Form AU-222), see Respond to a reminder to file an income tax return to review and respond to your letter online.
Respond to a letter
Get ready to respond!
Locate the form number of your letter in its bottom left-hand corner.
View the letter you received and the checklists for responding to your letter to ensure you include everything we need in your response:
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
Make digital copies of your documents. Hint: You don’t need a scanner to make a copy; use your smartphone to take and share a clear and legible picture instead!
Ready to respond?
Review our printer-friendly checklists that outline what you need to respond.
Log in or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
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