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How to request assistance

Get form DTF-911

If you have a tax problem that is causing you undue economic hardship, or if you have been unsuccessful in resolving your tax problem despite using all other reasonable avenues available to you, you can request assistance from the Office of the Taxpayer Rights Advocate.

Who we can help

The Office of the Taxpayer Rights Advocate accepts all eligible requests for assistance.

Your request is eligible only if one or more of the following apply:

  • you are experiencing, or about to experience, undue economic harm;
  • you have already attempted, without success, to resolve your tax problem through the department's established methods;
  • you believe tax laws, regulations, or policies are being administered unfairly, incorrectly, or that they have impaired (or will impair) your rights;
  • you face the threat of immediate adverse action for a debt you believe is not owed, or where the action is unwarranted, unfair, or illegal;
  • you will suffer irreparable injury or long-term adverse impact if relief is not granted; or
  • you believe the Tax Department has unduly delayed providing you with a response or resolution to your problem or inquiry.

How to request assistance

You can request assistance by mail, fax, or phone.

 Mail

 Fax

 Telephone

  1. Complete Form DTF-911, Request for Assistance from the Office of the Taxpayer Rights Advocate.
     
  2. Mail the form to: 

    NYS TAX DEPARTMENT
    OFFICE OF THE TAXPAYER RIGHTS ADVOCATE
    W A HARRIMAN CAMPUS
    ALBANY NY 12227-0912
  1. Fill out completely Form DTF-911, Request for Assistance from the Office of the Taxpayer Rights Advocate.
     
  2. Fax the form to (518) 435-8532.
  1. Have at hand any documentation relevant to the matter you need to resolve, such as:
    • the names of the tax laws, policies, or regulations;
    • records of any correspondence you have had with the Tax Department.
        
  2. Call (518) 530- 4357.

Designate a representative

To authorize someone to work with our department and receive your confidential tax information on your behalf, see Select a tax professional representative.

Refund claims

We cannot accept refund status inquiries for any tax year unless:

  • there's been an undue delay of over four months in the processing of the claim, and
  • you have already inquired about the claim through the department's established methods for refunds.

If it's been less than four months, you can check your income tax refund status online.

Check your refund status 

For more information about the status of other tax refunds, please see Contact us.

 

Updated: January 07, 2016