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Department of Taxation and Finance

Tax Department response to novel coronavirus (COVID-19)

A message from Commissioner Michael Schmidt

Commissioner Michael Schmidt reaffirms the New York State Tax Department's commitment to customer service during the pandemic.

Video: A Message From Commissioner Michael Schmidt

The New York State Tax Department, along with the Governor's office and other agencies throughout the state, is responding to the spread of coronavirus (COVID-19) with information for those affected. We will update this page as new information becomes available.

We know your first priority is to keep your family safe and well. It's our first priority too. If you have questions including which counties are currently affected, how to protect yourself, or where to be tested, visit the New York State Department of Health website at Novel Coronavirus (COVID-19) New York State is Ready. It's linked to in the banner at the top of every New York State agency website.  

We also understand many of you have concerns about your income tax or other tax returns. We're listening and taking steps to help. Other agencies are also providing assistance and we're linking to those at the bottom of this page. 

These are the questions we're hearing from you together with our response. If you don't see your question below, please ask us using our Taxpayer Experience survey.  We will add general questions and answers here. As always, if you need immediate assistance with a tax question, please contact us.


Questions and answers

Unless we need to ask you for additional information to verify what you submitted on your return, we do not anticipate processing delays.

Individuals, fiduciaries, and corporations

With the change in due date for tax returns and payments from April 15, 2020, to July 15, 2020, there was an adjustment needed to the way refund interest will be calculated for the 2019 tax returns that were filed by July 15, 2020. As a result, the Tax Department has not been paying interest when refund checks for the 2019 tax returns are issued. Instead, for those refunds where interest is due, a separate check for interest will be issued after the updated computation is complete.

Yes, our call center will remain open.

We are very proud of our call center representatives and their ability to continue to assist no matter what comes their way. One way we assist during events like this is to provide telephone support for those who need help or information about COVID-19. Tax Department employees provided critical assistance around the clock during 9/11, Hurricane Irene, and Superstorm Sandy and they're here for you now. There may be extended time on hold if you need to call us and we greatly appreciate your patience.

Here's how you can help reduce calls but still get the information you need in most cases:

  • Check your refund status online or by calling our automated phone system; you'll reduce hold times overall, including for those calling with urgent questions about COVID-19. 
  • Look for answers online whenever possible before you call. Tip: We've added Top Recommendations for the most commonly searched information on our website. If you don't see what you need, try the Search Tax box at the top right corner of our webpages.
  • Let us know on social media if you have a general question. Our team will point you in the right direction with the links you need. We're on Facebook, Twitter, and YouTube.

For a summary of current New York state law and guidance relating to frequently asked questions due to the COVID-19 pandemic, see Frequently Asked Questions about Filing Requirements, Residency, and Telecommuting for New York State Personal Income Tax.

Individuals, fiduciaries, and corporations

New York State personal income tax and corporation tax returns originally due on April 15, 2020, were extended to July 15, 2020. In addition, all related tax payments due on April 15, 2020, were allowed to be deferred to July 15, 2020, without penalties and interest, regardless of the amount owed.

For guidance, see N-20-2, Announcement Regarding Relief from Certain Filing and Payment Deadlines due to the Novel Coronavirus, COVID-19, and N-20-8, Announcement Regarding June Estimated Tax Payments.

Other taxes

At this time, no other deadlines aside from those listed above have been extended. We will continue to update this page as new information becomes available.

Electric generators

The Annual Report for Electric Generation Facilities was originally due April 30, 2020. However, the deadline has been extended to June 30. For the form and instructions, see New annual reporting requirement for electric generating facilities.

Individuals, fiduciaries, and corporations

New York State personal income tax and corporation tax returns originally due on April 15, 2020, were extended to July 15, 2020. In addition, all related tax payments due on April 15, 2020, were allowed to be deferred to July 15, 2020, without penalties and interest, regardless of the amount owed. 

For guidance, see N-20-2, Announcement Regarding Relief from Certain Filing and Payment Deadlines due to the Novel Coronavirus, COVID-19, and N-20-8Announcement Regarding June Estimated Tax Payments.

Sales tax vendors

Sales tax vendors who were unable to file or pay on time due to COVID-19 may request relief from any penalties that were imposed using one of the following methods:

  • Online—Access your Online Services account and use Respond to your notice or bill online.
  • PhoneSpeak directly to a Tax Department representative.
  • FaxYou may also fax your written request directly to the Tax Department for review.
  • MailWe'll review any request for relief that you submit in writing.

Please refer to the notice you received for phone and fax numbers, mailing address, and further instructions on responding to the department.

Individuals, fiduciaries, and corporations

If you already scheduled your return, extension, or estimated tax payment due on April 15, 2020, your direct debit payment will not be automatically rescheduled to occur on July 15, 2020. You must cancel and schedule a new direct debit payment.

 Cancel your scheduled payment

To cancel a payment scheduled to be withdrawn from your bank account on a future date, you must submit your request to cancel the scheduled payment at least two business days before the scheduled settlement date. Use View and cancel scheduled payments in your Online Services account to cancel the payment.

If you don’t have an Online Services account, see Create account. If you need assistance creating an account or would prefer to cancel your scheduled direct debit payment by phone, please call 518-485-7884 to speak with a representative. When you call, have a recent return and your payment information available.

Schedule a new payment

Individuals and fiduciaries

To schedule a new payment for a later date, see Personal Income Tax: Submit a payment

Corporations

To schedule a replacement payment for a later date, see Corporation Tax: Submit a replacement payment.

If you have been directly impacted by the novel coronavirus (COVID-19) outbreak and you are unable to make your regularly scheduled payments to the Tax Department, please contact us at 518-457-5434 during regular business hours—Monday through Friday, 8:30 a.m.–4:30 p.m. For faster service, please have your Social Security number or employer identification number (EIN) available when you call.

Our representatives can assist you with the following payment issues related to existing bills:

  • installment payment agreement (IPA) payments,
  • income execution payments, and
  • other collection-related matters.

We added resources to help you choose and use free filing software that meets your needs. For everything you'll need to choose the right software and prepare your return, see Get ready to e-file your income tax return. Or to start right now, see our Filing Season Resource Center.

Resources

Add your phone. Stop the spread.

To stop the spread of COVID-19, New York needs each of us to do our part. One way you can help yourself and your community is by participating in our New York State's launched mobile contract tracing app COVID Alert NY. COVID Alert NY is a voluntary, anonymous, exposure-notification smartphone app. You will get an alert if you were in close contact with someone who tests positive for COVID-19. Knowing about a potential exposure allows you to self-quarantine immediately, get tested and reduce the potential exposure risk to your family, friends, neighbors, co-workers and others.

Visit COVID Alert NY for more information.

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