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Department of Taxation and Finance

Tax Department response to novel coronavirus (COVID-19)

The New York State Tax Department, along with the Governor's office and other agencies throughout the state, is responding to the spread of coronavirus (COVID-19) with information for those affected. We will update this page as new information becomes available. 

We know your first priority is to keep your family safe and well. It's our first priority too. If you have questions including which counties are currently affected, how to protect yourself, or where to be tested, visit the New York State Department of Health website at Novel Coronavirus (COVID-19) New York State is Ready. It's linked to in the banner at the top of every New York State agency website.  

We also understand many of you have concerns about your income tax or other tax returns. We're listening and taking steps to help. Other agencies are also providing assistance and we're linking to those at the bottom of this page. 

These are the questions we're hearing from you together with our response. If you don't see your question below, please ask us using our Taxpayer Experience survey.  We will add general questions and answers here. As always, if you need immediate assistance with a tax question, please contact us.

Questions and answers

Unless we need to ask you for additional information to verify what you submitted on your return, we do not anticipate processing delays.

Yes, our call center will remain open.

We are very proud of our call center representatives and their ability to continue to assist no matter what comes their way. One way we assist during events like this is to provide telephone support for those who need help or information about COVID-19. Tax Department employees provided critical assistance around the clock during 9/11, Hurricane Irene, and Superstorm Sandy and they're here for you now. There may be extended time on hold if you need to call us and we greatly appreciate your patience.

Here's how you can help reduce calls but still get the information you need in most cases:

  • Check your refund status online or by calling our automated phone system; you'll reduce hold times overall, including for those calling with urgent questions about COVID-19. 
  • Look for answers online whenever possible before you call. Tip: We've added Top Recommendations for the most commonly searched information on our website. If you don't see what you need, try the Search Tax box at the top right corner of our webpages.
  • Let us know on social media if you have a general question. Our team will point you in the right direction with the links you need. We're on Facebook, Twitter, and YouTube.

Individuals, fiduciaries, and corporations

New York State personal income tax and corporation tax returns originally due on April 15, 2020, have been extended to July 15, 2020. In addition, all related tax payments due on April 15, 2020, may be deferred to July 15, 2020, without penalties and interest, regardless of the amount owed.

For guidance, see N-20-2, Announcement Regarding Relief from Certain Filing and Payment Deadlines due to the Novel Coronavirus, COVID-19.

Sales tax vendors

Sales tax payments and returns were due March 20, 2020; however, penalty and interest may be waived for quarterly and annual filers who were unable to file or pay on time due to COVID-19. See Tax relief for quarterly and annual sales tax vendors affected by COVID-19 to request relief from penalty and interest.

For guidance, see N-20-1, Announcement Regarding the Abatement of Penalties and Interest for Sales and Use Tax due to the Novel Coronavirus, COVID-19.

Individuals, fiduciaries, and corporations

New York State personal income tax and corporation tax returns originally due on April 15, 2020, have been extended to July 15, 2020. In addition, all related tax payments due on April 15, 2020, may be deferred to July 15, 2020, without penalties and interest, regardless of the amount owed. 

For guidance, see N-20-2, Announcement Regarding Relief from Certain Filing and Payment Deadlines due to the Novel Coronavirus, COVID-19.

Sales tax vendors

Sales tax payments and returns were due March 20, 2020; however, penalty and interest may be waived for quarterly and annual filers who were unable to file or pay on time due to COVID-19. See Tax relief for quarterly and annual sales tax vendors affected by COVID-19 to request relief from penalty and interest.

For guidance, see N-20-1, Announcement Regarding the Abatement of Penalties and Interest for Sales and Use Tax due to the Novel Coronavirus, COVID-19.

Individuals, fiduciaries, and corporations

If you already scheduled your return, extension, or estimated tax payment due on April 15, 2020, your direct debit payment will not be automatically rescheduled to occur on July 15, 2020. You must cancel and schedule a new direct debit payment.

 Cancel your scheduled payment

To cancel a payment scheduled to be withdrawn from your bank account on a future date, you must submit your request to cancel the scheduled payment at least two business days before the scheduled settlement date. Use View and cancel scheduled payments in your Online Services account to cancel the payment.

If you don’t have an Online Services account, see Create account. If you need assistance creating an account or would prefer to cancel your scheduled direct debit payment by phone, please call 518-485-7884 to speak with a representative. When you call, have a recent return and your payment information available.

Schedule a new payment

Individuals and fiduciaries

Available now for personal income tax: To schedule a new payment for a later date, see How to submit a payment.

Corporations

Available soon: Select a new payment for a date up to and including July 15, 2020. Please bookmark this page for instructions when they are available.

If you have been directly impacted by the novel coronavirus (COVID-19) outbreak and you are unable to make your regularly scheduled payments to the Tax Department, please contact us at 518-457-5434 during regular business hours—Monday through Friday, 8:30 a.m.–4:30 p.m. For faster service, please have your Social Security number or employer identification number (EIN) available when you call.

Our representatives can assist you with the following payment issues related to existing bills:

  • installment payment agreement (IPA) payments,
  • income execution payments, and
  • other collection-related matters.

We added resources to help you choose and use free filing software that meets your needs. For everything you'll need to choose the right software and prepare your return, see Get ready to e-file your income tax return. Or to start right now, see our Filing Season Resource Center.

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