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Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

Complaints about a licensed professional

The Tax Department's Office of Professional Responsibility does not have the authority to regulate the following licensed professionals:

  • Certified Public Accountants (CPAs) or their employees;
  • Public Accountants (PAs) or their employees;
  • IRS enrolled agents or their employees; and  
  • attorneys or their employees.

If you have a complaint about a tax professional who is not required to register with New York State, contact the appropriate licensing agency listed below:

New York Certified Public Accountant

New York Public Accountant

IRS Enrolled Agent

New York Attorney

File a complaint

If you're aware of a tax preparer who has or is engaged in illegal or improper conduct, file a tax preparer complaint. The Tax Department will review your complaint promptly and, where appropriate, take corrective action, which may include sanctions.

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