Skip to main content
Online Services will be down for improvements from 5 p.m. on December 4 until 10 a.m. on December 8.

During this timeframe, you will be unable to create, log in to, or complete any transactions in your Online Services account.
   
If you must file during this timeframe, you may file a paper form. If you must pay a bill, use our Quick Pay application, which does not require you to log in. If you received an income request letter (Form RP-5300-WSC), use our STAR Income Worksheet tool.
   
To learn about the upcoming improvements and stay up to date, see December 2025 changes to Online Services and subscribe to receive Online Services emails.

Installment payment agreement (IPA)

If you're unable to pay your tax bills in full, you may qualify for an installment payment agreement (IPA). Under the agreement, you'll make monthly payments toward your unpaid tax balance.

The fastest and easiest way to request an IPA is through your Online Services account. Through your account, you can request an IPA for a balance of $20,000 or less, and with 36 or fewer scheduled monthly payments.

Please note, you'll continue to accrue penalty and interest on any unpaid balance for the duration of your IPA. If you do not satisfy your full tax balance, or comply with the terms of your IPA, we may take collection action against you.

Computer monitor

Request an IPA

Question mark icon

Learn about your IPA

paper and pencil

Make Changes to your IPA

The New York State Tax Department and the IRS are two separate taxing authorities. The IRS administers federal income tax, and you must contact them directly for issues regarding federal income tax matters. To pay any balance due to the IRS, please:

  • visit their website at www.irs.gov, or
  • call them directly at 1-800-829-1040.
Updated: