Department operations

Print

Total taxes collected  

In fiscal year 2024–2025, the Tax Department collected $114 billion in state taxes and $48 billion in local taxes, for a total of $162 billion. 

Total taxes collected fiscal years 2016–2025

Your tax dollars at work

Revenue collected by the Tax Department supports a wide variety of state government programs and services. 

The Tax Department processes millions of returns every year

The Tax Department processed more than 28.43 million returns in 2025, nearly half of which were personal income tax returns. 

Civil enforcement collections

Tax and child support collections by the Civil Enforcement Division (CED) totaled over $2 billion dollars in fiscal year 2024–2025.

Talking with taxpayers

The Tax Department seeks to increase taxpayer access to information by translating vital documents into sixteen languages, including 123 webpages, and providing access to an interpretation vendor for phone calls.

The Tax Department answered more than 2.3 million phone calls in 2025 with approximately one-fifth of those callers taking advantage of a new callback feature allowing them to keep their place in line on the phone without having to wait on hold. 

More than 80,000 callers were assisted using the Tax Department’s interpretation vendor in 2025. While Spanish is the most frequently requested language, there were seventy-three different languages used during the year. 

Taxpayers rely on online resources

The Tax Department's more than 8,385 webpages are annually reviewed for plain language, accessibility, and accuracy. In 2025, www.tax.ny.gov had 76,600,751 pageviews, with a high of 1,073,757 views on April 15. In addition, the Tax Department offers more than 180 applications, tools, and services that taxpayers access online by securely logging in to the department's Online Services portal or directly from our website.

In 2025, there were 10,549,800 pageviews for the Tax Department's Online Services homepage alone. More than 3 million state taxpayers now have Online Services accounts with the Tax Department. These filers can make payments, check their refund statuses, and respond to department notices.

Top 20 search terms