Department operations
This bar chart shows state and local tax collections by tax type for fiscal year 2024-2025. For exact numbers, see the data table.
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| Category | In billions |
|---|---|
| Personal Income | $61.2 |
| Corporation and Business | $29.1 |
| Sales, Excise, and Use | $21.1 |
| Other State Taxes | $2.7 |
| Total state taxes collected | $114.1 |
| Local sales and use | $23.5 |
| New York City income tax | $15.4 |
| Other local taxes | $8.8 |
| Total local taxes collected | $47.7 |
| Total taxes collected | $161.8 |
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| Fiscal Year | Total State Collections | Total Local Taxes Collected |
|---|---|---|
| 2016 | $71.6 | $42.9 |
| 2017 | $71.2 | $43.7 |
| 2018 | $76.0 | $38.4 |
| 2019 | $73.7 | $38.8 |
| 2020 | $80.8 | $40.6 |
| 2021 | $80.4 | $33.3 |
| 2022 | $118.5 | $41.1 |
| 2023 | $108.6 | $46.4 |
| 2024 | $103.3 | $44.1 |
| 2025 | $114.1 | $47.8 |
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| Program or service | Fiscal year 2024–2025 |
|---|---|
| Education | 35.7% |
| Public health | 30.5% |
| Public welfare | 5.2% |
| Public safety | 3.9% |
| Transportation | 7.0% |
| Environment | 1.3% |
| General government | 11.3% |
| Other | 5.0% |
Source: Office of State Comptroller, 2025 Financial Condition Report
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| Return type | Number of returns (Millions) |
|---|---|
| Corporation Tax | 1.76 |
| Personal Income Tax | 13.02 |
| Sales Tax | 2.07 |
| Withholding Tax | 10.45 |
| Metropolitan Commuter Transportation Mobility Tax (MCTMT) | 0.36 |
| Other | 0.77 |
| Total returns processed | 28.43 |
Audit
The Tax Department’s Audit Division performs diverse audit, compliance, and enforcement activities involving personal income tax, corporation tax, sales and transaction taxes, and more than 20 miscellaneous taxes.
This bar chart shows Audit assessments and collections by fiscal years 2019-2020 through 2024-2025. For exact numbers, see the data table.
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| Fiscal year | 2019–2020 | 2020–2021 | 2021–2022 | 2022–2023 | 2023–2024 | 2024–2025 |
|---|---|---|---|---|---|---|
| Assessments | $5,482,320,583 | $4,250,035,073 | $4,242,713,777 | $5,977,608,985 | $4,351,323,767 | $6,081,023,717 |
| Collections | $3,255,446,732 | $2,842,361,322 | $2,211,887,354 | $3,218,070,970 | $2,283,456,081 | $2,887,448,252 |
Civil enforcement collections
Tax and child support collections by the Civil Enforcement Division (CED) totaled over $2 billion dollars in fiscal year 2024–2025.
This stacked bar chart shows the amount of debt plus child support collected for fiscal years 2019-2020 through 2024-2025. For exact numbers, see the data table.
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| Fiscal year | Tax collections | Child support collections |
|---|---|---|
| 2019–2020 | $1.6 | $0.07 |
| 2020–2021 | $1.3 | $0.06 |
| 2021–2022 | $1.7 | $0.06 |
| 2022–2023 | $1.9 | $0.07 |
| 2023–2024 | $1.9 | $0.06 |
| 2024–2025 | $2.0 | $0.07 |
Talking with taxpayers
The Tax Department seeks to increase taxpayer access to information by translating vital documents into sixteen languages, including 123 webpages, and providing access to an interpretation vendor for phone calls.
The Tax Department answered more than 2.3 million phone calls in 2025 with approximately one-fifth of those callers taking advantage of a new callback feature allowing them to keep their place in line on the phone without having to wait on hold.
More than 80,000 callers were assisted using the Tax Department’s interpretation vendor in 2025. While Spanish is the most frequently requested language, there were seventy-three different languages used during the year.
These pie charts show the proportion of languages translated in non-English calls answered in calendar year 2025. For exact numbers, see the data table.
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| Language | Calls | Percent |
|---|---|---|
| Spanish | 71,452 | 89.0% |
| Non-Spanish | 8,807 | 11.0% |
| Mandarin | 2,699 | 3.4% |
| Russian | 1,482 | 1.8% |
| Haitian Creole | 904 | 1.1% |
| Arabic | 675 | 0.8% |
| Bengali | 512 | 0.6% |
| Cantonese | 458 | 0.6% |
| French | 340 | 0.4% |
| Korean | 295 | 0.4% |
| Turkish | 122 | 0.2% |
| 63 other languages | 1,320 | 1.6% |
| Total | 80,259 | 100.0% |
Taxpayers rely on online resources
The Tax Department's more than 8,385 webpages are annually reviewed for plain language, accessibility, and accuracy. In 2025, www.tax.ny.gov had 76,600,751 pageviews, with a high of 1,073,757 views on April 15. In addition, the Tax Department offers more than 180 applications, tools, and services that taxpayers access online by securely logging in to the department's Online Services portal or directly from our website.
In 2025, there were 10,549,800 pageviews for the Tax Department's Online Services homepage alone. More than 3 million state taxpayers now have Online Services accounts with the Tax Department. These filers can make payments, check their refund statuses, and respond to department notices.
This bar chart shows monthly views of the Tax Department website in 2025. For exact numbers, see the data table.
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| Month | Views |
|---|---|
| January | 6,525,970 |
| February | 8,440,272 |
| March | 10,348,242 |
| April | 10,256,088 |
| May | 4,835,077 |
| June | 5,606,224 |
| July | 4,455,148 |
| August | 3,846,310 |
| September | 6,868,772 |
| October | 6,033,722 |
| November | 4,415,123 |
| December | 4,969,803 |
Top 20 search terms
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| Search terms | Event count | Total users |
|---|---|---|
| Pay | 152,573 | 121,317 |
| Income | 76,208 | 40,864 |
| STAR | 42,048 | 33,485 |
| IPA | 19,018 | 13,978 |
| IT-201 | 18,090 | 9,754 |
| Respond | 15,041 | 11,390 |
| Table | 11,492 | 8,739 |
| School district | 10,659 | 9,680 |
| Online services | 9,562 | 6,049 |
| Sales tax | 6,693 | 5,472 |
| DTF-505 | 6,491 | 2,901 |
| PTET | 6,374 | 3,803 |
| NYS-45 | 5,956 | 3,476 |
| Extension | 5,867 | 4,572 |
| I received a letter | 5,799 | 3,689 |
| Refund | 5,471 | 4,226 |
| POA-1 | 5,366 | 3,179 |
| IT-2104-I | 4,969 | 4,431 |
| Forms | 4,893 | 3,345 |
| Inflation check | 4,542 | 3,796 |