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Welcome to the Volunteer Preparers Resource Center! We want to make sure you—as volunteers who prepare personal income tax returns for the low-to-moderate-income and elderly taxpayers of New York State—have the information you need to help. If you don't see the information you are looking for, let us know. Send your questions to our Tax Partners email box.
As we receive questions and develop responses we will update the Tax Year 2023 questions and responses page.
We are committed to increasing the number of New Yorkers who take advantage of the outstanding free tax preparation and financial literacy services you provide. We are grateful for your dedication and commitment, year after year!
It is a pleasure working with all of you throughout the season. Thank you for your continued service to the taxpayers of New York!
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Refer to the resources below when assisting filers who are or have been in the military.
Refer to the resources below when assisting filers who are retired or considered senior citizens.
Refer to the resources below when assisting filers who are self-employed, cash earners, or make estimated tax payments.
Please direct estimated tax filers to review their payment history in their Individual Online Services account (or to create an account if they don't already have one) before filing their return.
Direct filers who are limited-English proficient or prefer to have tax guidance in another language to our online language resources, listed below, or Interpretation Services Call Center (518-453-8137).
For TaxSlayer assistance, you can:
For help with configuration, print sets, and other site set-up questions, please refer to the taped webinars found on your live TaxSlayer software and also in the Electronic Tax Software Practice Lab for VITA/TCE volunteers.