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Department of Taxation and Finance

Facilitated Self Assistance (FSA) program


If your income in 2020 was $72,000 or less, you qualify to receive free virtual tax assistance from the department. We can help you electronically prepare and file your 2020 federal and state income tax returns at no cost.

During a pre-scheduled virtual webinar session using WebEx or Zoom, our department representatives will guide you through free tax preparation software, step-by-step, as you complete and file your own tax return. Our online tax software is a safe and secure way to file. It’s quick and easy!

What you need to file:

  • a lap-top, desktop or tablet, plus a smart phone or webcam to verify identity
  • basic computer skills
  • an active e-mail account
  • all your tax documents
  • a copy of your 2019 tax return (if you filed)

Note: If you used our FSA program in the past, the software this year has changed. You can still file with us this year, but you will need to create a new account with the new software. Remember to have a copy of last year’s return available so you have all the information you need to easily e-file!

Register for a virtual session

Register to attend a virtual session directly with the department or through one of our partners.

Once you register, you will receive a confirmation email with a link to our intake questionnaire. You should review and fill out the intake questionnaire to ensure you have all the documents needed to complete your return during the session.

Register for virtual session

Not interested but still want to access free tax preparation software

From the comfort of your home, you can use your own computer, tablet, or mobile device to prepare and e-file your income tax returns whenever and wherever you want using the same secure software we use during our FSA sessions. To learn more, visit Free File.

Important: Make sure you review the eligibility criteria for each software provider before selecting a product.

How to have a successful FSA filing experience

For more information, see Individuals.

Need a partner who can prepare your tax return for free? To find a VITA partner near you, use the IRS VITA/TCE Locator Tool, or visit www.IRS.gov and search VITA location.

Please review our e-file disclaimer.

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