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Department of Taxation and Finance

Create an Online Services Account to Ease Tax Tasks and Enhance Communication with the New York State Tax Department An Online Services account allows you to receive electronic communications about your tax account, respond to a Tax Department notice, and conveniently pay any outstanding balance

For Release: Immediate,

For press inquiries only, contact: James Gazzale, 518-457-7377

The New York State Department of Taxation and Finance today encouraged taxpayers to create an Online Services (OLS) account to more efficiently handle tax matters with New York State.

With an OLS account, taxpayers can electronically provide additional information about their tax return if necessary, receive their refund issue date, and view any outstanding tax bills and related notices.

“This is simply the most efficient way to communicate with us,” said Acting Commissioner Nonie Manion. “By having an OLS account, you can respond to requests for information immediately and won’t have to wait for mail to get to us. This will help speed up the processing of your tax return and ultimately your refund if you’re due one.”

Respond to your notice or bill online

The Tax Department’s Respond to Department Notice online service is the easiest and fastest way to provide the Tax Department with additional information. You’ll receive a timely response to your inquiry (if a response is required) and resolve issues quickly.

Depending on the notice you received and your response, you may need to attach scanned documents. To respond to a notice electronically, you’ll need the form number of your letter which is in the bottom left-hand corner.

See the Respond to Department Notice demo for assistance.

Refund alerts

The best way for taxpayers to obtain updates on the status of their refund is to sign up for email alerts. An Online Services account also allows you to request electronic communications for bills and related notices and other notifications. To do this, simply:

  • Log in to (or create) your Individual Online Services account.
  • Select your name in the upper right-hand corner of your Account Summary homepage.
  • Select Preferences from the drop-down menu.
  • On the Electronic Communications page, check the box next to Other Notifications for refund email alerts and check the box next to Bills and Related Notices for other electronic communication.