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SLMS troubleshooting guide

Web browsers

SLMS supports the following browsers:

  • Internet Explorer 8, 9, 10, and 11
  • Safari versions 5, 6, and 7
  • Mozilla Firefox
  • Google Chrome

For best results, we recommend using Internet Explorer or Mozilla Firefox.

Troubleshooting tips

If you are having trouble accessing SLMS, follow these tips before continuing:

Tip # 1: Clear your cookies, temporary files and history from your browser.

  1. Close all of your browser windows and open a new browser session.
  2. Follow the instructions below for your browser.

Internet Explorer 8

Internet Explorer 9

Internet Explorer 10

Internet Explorer 11

Google Chrome

Mozilla Firefox

Safari 5 (OS X Lion)

Safari 6 (OS X Mountain Lion)

Safari 7 (OS X Mavericks)

     3.   Close your browser window and open a new browser session. Follow tip # 2 below.

Tip # 2: Do not use a bookmark or favorite for any of the Online Services or SLMS pages. Instead:

  1. Visit the Tax Department's Web site at www.tax.ny.gov.
  2. Select Login in the banner at the top right.
  3. Then select Login on the "Online Services" page.
  4. Sign in to your Online Services account.
  5. From your Account Summary Homepage, under "Services", select Tax preparer registration program and then select Register myself as a tax preparer.
  6. Select SLMS to launch the program.

Login issue

  • You click on the SLMS button in your Online Services account but are not automatically logged into SLMS.
     
    Please contact us at (518) 457-1929.

Authorization error

  • You receive an error stating "You are not authorized to access this component" when navigating SLMS.
     
    Follow tip # 1 and tip # 2 from above.

Wrong Curriculum/Unable to locate curriculum

  • You are enrolled in the wrong curriculum.
     
    See our instructions for adding a curriculum and dropping a curriculum. If you are still unable to locate the correct curriculum, please contact us at (518) 457-1929.

Logged out of SMLS

  • You accidentally logged our of SLMS and need to get back into it. 
     
    Close your browser window and follow tip # 2 above.

Course not completing

  • You complete a course but it still shows as "In-Progress."

    When you complete a course, the last page of each online learning session has a link to a certificate that can be printed or saved. Each preparer is required to print their certification of completion and save a copy for their records. To print, press the print button in the upper right of your certificate.  To save a copy of your certificate, press "Ctrl + S" on your keyboard and select a location to save the file. If a course does not show as "Completed" in the "My Learning" page, please contact us at (518) 457-1929.

API Adapter Error

  • You receive an "API Adapter Error" message.

    Please verify that you have the following in your internet browser's trusted sites:

*.ny.gov
*.state.ny.us
nyslearn.ny.gov
ws04.nyenet.state.ny.us

How to add to Trusted Sites:  

  1. In Internet Explorer, select the gear icon in the upper right (ALT + X keyboard shortcut).
  2. Select Internet Options from the menu.
  3. Select Security from the tab menu and then select the green checkmark Trusted sites.
  4. Select Sites, and type (or copy and paste) the following addresses:
    *.ny.gov
    *.state.ny.us
    nyslearn.ny.gov
    ws04.nyenet.state.ny.us

    Once you've finished entering the addresses, select Add.
  5. Select Close.
  6. Select OK.
  7. Close all open browser windows and navigate to www.tax.ny.gov.  Follow tip # 2 above.

If you have verified that these addresses are listed within your trusted sites list and are still receiving the API Adapter Error, please contact us at (518) 457-1929.

Updated: